Legal
Privacy Policy
LGClimate respects your privacy. This policy explains what personal data we collect when you shop with us across Europe, why we collect it, and the rights you have under the EU General Data Protection Regulation (GDPR).
1. Who we are
LGClimate is an independent official dealer of LG air conditioning equipment, serving customers throughout Europe. We act as the data controller for the personal data you provide when browsing, creating an account or placing an order.
2. Data we collect
- Account data: name, email address and country when you register.
- Order data: delivery address, order contents and payment status.
- Technical data: anonymous usage and device information to keep the site secure and fast.
3. How we use your data
We use your data to process and deliver orders, provide order tracking and account features, send you order-related notifications, offer customer support through our chat, and meet legal and tax obligations. We never sell your personal data.
4. Legal basis
We process your data to perform our contract with you (fulfilling orders), to comply with legal obligations (invoicing and tax), and on the basis of legitimate interest (securing and improving our service).
5. Data retention
Order and invoice records are kept for the period required by European tax law. Account data is kept until you ask us to delete your account. You can request deletion at any time through our chat.
6. Your rights
Under the GDPR you have the right to access, correct, delete or export your personal data, and to object to certain processing. To exercise any of these rights, contact us via the live chat and we'll respond promptly.
7. Payments
Payments are processed by our secure third-party payment provider. We never store your full card or wallet details on our own systems.
Questions? We're one message away
Our team handles everything — orders, delivery, installation and returns — right here through live chat. Tap the chat button at the bottom-right of any page and we'll help you in your language.