Help
Customer Support
Everything you need is handled through our live chat — no phone queues, no forms. Our multilingual team helps you before, during and after your purchase, right across Europe.
How to reach us
Tap the chat button at the bottom-right of any page. Our assistant can recommend the right system for your room, check delivery times, arrange installation and handle returns or warranty — in your language.
What we can help with
- Choosing the right BTU and model for your space.
- Order status, delivery and tracking.
- Booking certified LG installation.
- Returns, refunds and warranty claims.
- Invoices and account questions.
Track an order
Already ordered? Use the Track your order page for instant status, or sign in to your account to see your full order history.
Before you buy
Not sure which unit suits your home? Start a chat and tell us your room size and needs — we'll suggest the ideal LG system and current offers.
Questions? We're one message away
Our team handles everything — orders, delivery, installation and returns — right here through live chat. Tap the chat button at the bottom-right of any page and we'll help you in your language.